Warranty Terms

XENON WARRANTY Policy

Please note you actual warranty is stated on your invoice.

Limited WARRANTY POLICY

Xenon Systems Pty LTD.  (“XENON”) designs and assembles its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. XENON warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term begins on the date of invoice.

Damage due to, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by XENON.

This warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a XENON system after the system is shipped from XENON; accessories or parts added to a XENON system through XENON'S system integration department; accessories or parts that are not installed in the XENON 's service centre.

Monitors and external peripherals such as scanners, printers and digital cameras are covered by manufacturer’s warranty. Mice, keyboards, floppy drives, CD ROM/DVD ROM drives and power supply units are covered for one year only.

XENON will repair or replace products covered under this limited warranty.  To request warranty service, you must call XENON'S Service Department or an Authorised XENON Repair Centre within the warranty period.  You must ship the products back to XENON or an Authorised XENON Repair Centre in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. XENON will ship the repaired or replacement products to you (freight prepaid) if you use an address in Australia. Shipments to other locations will be made freight collect.

XENON accepts no responsibility for data stored on systems sent for repair. It is the customer's responsibility to see all-vital data on a system backed up. If you are unsure on how to back up your data please contact XENON'S Support Service Team.

NOTE: Before you ship the product(s) to XENON or an Authorised XENON Repair Centre, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Also remove any removable media, such as diskettes, CDs, or PC Cards. XENON does not accept liability for lost data or software.

XENON owns all parts removed from repaired products. XENON uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If XENON repairs or replaces a product, its warranty term is not extended.

PROCEDURE WHEN RETURNING GOODS FOR SERVICE

  1. The product should be packed carefully to avoid damage during transport. Particular attention should be given to securing all components of the product. 
  2. The product should have all of the information regarding any faults or complaints attached together with your proof of purchase.
  3. The product should be returned to you nearest XENON service centre.
  4. XENON recommend that you keep all original packaging, as it provides the best protection should you have to transport this equipment in the future.

Please note: For Your Protection: All returned product must be delivered complete, and if sent by a carrier, packaged in a way that will provide protection during transit and ensure no components are lost. XENON will not be held liable for any damages.