Support Form

This form should be completed for all support issues relating to XENON products. On submission of this form your fault will be recorded in our support tracking system and you will be contacted by one of our support technicians.

1. Contact Details

Title
First Name*
Last Name*
Contact Email*
Company*
Address*
City*
Country*
Postcode*
Phone*
Mobile
2. Products Returned

Product Name
Brand
Serial Number
Quantity
Invoice Number
3. Reason for returning or fault description

Please note that proof of purchase may need to be included to validate this claim.


4. Terms and Conditions
All credit returns must be returned in pristine and saleable condition otherwise credit may be rejected. All defective goods must be properly packed when returned. XENON Systems Pty Ltd will reject any return goods that have sustained physical damage - not including manufacturing faults. All RAs are valid for 14 days. Please mark RA number clearly on the outside of the shipping carton otherwise goods will be returned to sender.
I have read and understood the Terms & Conditions